There are 3 scenarios:
- If the claim has never been sent, click on the patient chart and then claim correction. Double click on the claim and add in your modifiers and reprocess.
- If the claim has been sent and you have not yet received a rejection, follow the above steps. Mark the claim with an appropriate modifier to show it is a corrected claim and resubmit.
- If the claim line is rejected on an EOB, when posting payments click on the inquiry button for that line. A screen will appear for you to make the appropriate changes to the modifier and resubmit the rejected claim line.