I am no longer recieving the text message for the one time passcode. (KB)

November 25th, 2017

If a provider has been able to receive a texted OTP (one time passcode) and is no longer able to receive a text message (no text message is received when “text me” is pressed), please attempt the following:

Send the word Start as a message to 25370. You should receive a message similar to this message: “Welcome to CellTrust&Info Services. 1 msg/day. Msg&data rates may apply. Reply HELP for help, STOP to cancel. Reply YES to confirm”. If the provider receives this message, this should fix the issue.”

If the provider does not receive the above text returned after typing Start, the provider will need to contact their phone carrier, (AT&T, Verizon, Sprint, etc.) as this is an issue with the phone carrier blocking the text. Neither NewCrop or Verizon can assist with this as the provider must provide their account information and have direct access to the phone for troubleshooting assistance.

In the past, this type of correction can take a few days so it is highly recommended that the provider use the secondary method to receive an OTP.