If you receive error 99 when trying to get into e-Prescribing, it is because one of the following:

• The provider does not have prescription settings entered into system setup
• The provider does not have the box 32 settings completed in system setup
• Some patient demographics are missing from the chart (first name, last name, date of birth, etc)
• The patient you are on has more than 30 active diagnoses in their problem list

If all of the above has been verified and you can still not get into e-Prescribing, please contact our support department.