How do I change modifiers to resend claims? (KB)

December 6th, 2018

There are 3 scenarios:

  1. If the claim has never been sent, click on the patient chart and then claim correction.  Double click on the claim and add in your modifiers and reprocess.
  2. If the claim has been sent and you have not yet received a rejection, follow the above steps.  Mark the claim with an appropriate modifier to show it is a corrected claim and resubmit. 
  3. If the claim line is rejected on an EOB, when posting payments click on the inquiry button for that line.  A screen will appear for you to make the appropriate changes to the modifier and resubmit the rejected claim line.